Last updated: August 2026
All products sold at go4shop.fi are new and supplied through official distribution. In addition to your statutory rights, most products also carry a manufacturer warranty. This page explains what you are entitled to and how to make a claim.
1. Statutory guarantee of conformity (consumers)
If you buy as a consumer, you have a two-year statutory right of claim from delivery of the goods under EU law (Directive (EU) 2019/771) and the Estonian Law of Obligations Act. Within the statutory presumption period after delivery, a defect that becomes apparent is presumed to have existed at the time of delivery, unless we prove otherwise.
If the goods do not conform to the contract, you are entitled to have them brought into conformity free of charge by repair or replacement. If repair or replacement is impossible, disproportionate, or fails, you may request a proportionate price reduction or terminate the contract and receive a refund.
2. Manufacturer warranty
Many products also come with a manufacturer or importer warranty. Its duration and conditions are set by the manufacturer and are stated in the product documentation or on the manufacturer’s website. A manufacturer warranty is additional to, and never limits, your statutory rights.
3. Business customers
For purchases made by companies the consumer guarantee rules do not apply. Claims by business customers are handled under the applicable manufacturer warranty terms and the general rules of Estonian law.
4. How to make a claim
Email [email protected] and include: your order number, the product name and its SKU or EAN, a description of the fault and when it appeared, and photos or a short video where this helps. We confirm receipt of your claim within 1–2 business days and tell you the next steps, including the return address if the item needs to be inspected or repaired. Please do not send anything back before you have received return instructions from us.
5. Transport damage, wrong or missing items
Please check your shipment on arrival. If the parcel or the goods are visibly damaged, note it with the carrier where possible and contact us as soon as you can, keeping the packaging and adding photos of the parcel and the item. The same applies if an item is missing or a wrong item was delivered; we will correct the delivery or refund you at no cost to you.
6. Costs
Where a claim under the statutory guarantee is justified, repair, replacement and the related transport are free of charge for you. If an inspection shows that the product has no defect, or that the fault was caused by misuse, an accident, unauthorised repair or normal wear, we will inform you before any chargeable work is carried out.
7. Out-of-court dispute resolution
If you are not satisfied with our response, consumers may turn to the Estonian Consumer Protection and Technical Regulatory Authority (Tarbijakaitse ja Tehnilise Järelevalve Amet, ttja.ee) and to the Consumer Disputes Committee operating under it. Consumers resident in another EU country can also ask their national European Consumer Centre for assistance. Nothing on this page limits your right to bring the matter before a court.
Company details
PreisDepot OÜ (trading as Go4Shop)
F. R. Faehlmanni tn 31-6, 10125 Tallinn, Estonia
Registry code: 17265352 | VAT number: EE102872246
General enquiries: [email protected]
Customer support: [email protected]