Last updated: August 2026
If you buy as a consumer, EU law (Directive 2011/83/EU on Consumer Rights) gives you the right to withdraw from a distance purchase within 14 days without giving any reason. This page explains how to use that right at go4shop.fi and includes the model withdrawal form. Detailed rules on returns and reimbursement are in our Refund and Returns Policy.
1. Withdrawal period
The withdrawal period is 14 calendar days from the day on which you, or a third party designated by you, take physical possession of the goods. If your order is delivered in several parts, the period starts from the day the last item is received.
2. How to withdraw
Inform us of your decision by a clear statement before the period expires. You may use the model form below, or simply send an email stating that you withdraw from the contract, together with your order number. Send it to [email protected] or by post to PreisDepot OÜ, F. R. Faehlmanni tn 31-6, 10125 Tallinn, Estonia. It is enough that you send the notice before the deadline ends.
3. Returning the goods
Return the goods without undue delay and in any event not later than 14 days from the day you notified us of your withdrawal. You bear the direct cost of returning the goods, unless we have agreed otherwise. Please return items in their original condition and, where applicable, in the original packaging, and include the order number in the parcel. You may inspect and test the goods as you would in a shop; you are liable for any diminished value resulting from handling beyond what is necessary for that.
4. Reimbursement
We reimburse all payments received from you, including the standard delivery cost, without undue delay and no later than 14 days from the day we are informed of your withdrawal. If you chose a more expensive delivery option than our least expensive standard option, the difference is not reimbursed. We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent them back, whichever is earlier. The refund is made using the same means of payment you used for the purchase.
5. Exceptions
The right of withdrawal does not apply, among other cases, to goods made to your specifications or clearly personalised, to sealed audio, video recordings or computer software that has been unsealed after delivery, to goods that by their nature cannot be returned once mixed with other items, and to the supply of digital content already delivered with your prior express consent. The right of withdrawal is available to consumers only; it does not apply to purchases made by companies.
6. Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: PreisDepot OÜ, F. R. Faehlmanni tn 31-6, 10125 Tallinn, Estonia, e-mail: [email protected]
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Order number: ……………………………………….
Ordered on: ……………… / Received on: ………………
Name of consumer(s): ……………………………………….
Address of consumer(s): ……………………………………….
IBAN for the refund (optional, if you paid by bank transfer): ……………………………………….
Signature of consumer(s) (only if this form is notified on paper): ……………………………………….
Date: ………………
7. Complaints
If you believe your withdrawal or return has not been handled correctly, please contact [email protected] first. See also our Warranty and Complaints page for the available out-of-court complaint bodies.
Company details
PreisDepot OÜ (trading as Go4Shop)
F. R. Faehlmanni tn 31-6, 10125 Tallinn, Estonia
Registry code: 17265352 | VAT number: EE102872246
General enquiries: [email protected]
Customer support: [email protected]